Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience
Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience

How to Read Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience Kindle

Contact Center Management on Fast Forward is the most widely read book on contact center management available today. Trusted for its accuracy, clarity, and proven guidance, it has become required reading in organizations around the world. This fourth edition is updated with new guidance on customer expectations, omnichannel, social media, performance metrics, strategy, and much more!

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  • Released: September 1, 2018
  • Author: Brad Cleveland
  • Rating: 4,9
  • Publisher: Ebook Digital Agency
  • Total Page: 289 pages
  • File Size: 6894 KB
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